What information should I include when requesting an RMA?

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Introduction

Welcome to the STORDIS Support Portal guide! 

Are you preparing to submit an RMA request for a faulty hardware item? Providing the right information from the very start is the best way to avoid delays. This guide lists all the essential details you must include to ensure a quick approval and a smooth return process.

What information should I include when requesting an RMA?

When you click "Request RMA" on our portal, you will need to fill out a specific form. To help our team process your request immediately, please make sure you gather and include the following information:

• STORDIS Technical Support Ticket Number – This is the most important item. It proves that our Tech Support Team has already checked the device and confirmed the hardware fault.
• Product Number / Model – The exact model identifier of the broken unit.
• Serial Number (S/N) – The unique hardware serial number to verify your warranty or SmartCare contract terms.
• Short Description of the Error – A short summary of the technical problem confirmed during your support troubleshooting.
• Return Shipping Address – The physical address where we should send your repaired or replacement unit.
• Contact Person Details – Name, phone number, and email address of the person handling the shipment at your company.

Submitting your details

Once you double-check that all fields are correct and hit submit, our system logs your details. The RMA team will cross-reference your form with the technical support case notes and email you with final shipping confirmation instructions and the authorized return address label.

Useful links

If you want to explore more topics, be sure to check out our other guides, including:

What information should I include in my support ticket?

How can I track the status of my support case?

Still have questions? You can find more answers in our full FAQ — just follow the link below.

STORDIS support portal FAQ