To ensure a smooth and efficient return process, please follow these steps:
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Confirm Faulty Items with STORDIS Tech Support
- Before submitting an RMA, contact the STORDIS Tech Support Team to confirm that the item is faulty. The fastest way is to raise a ticket using this form: STORDIS Support Ticket Form
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Submit the RMA Form
- After the fault is confirmed by the STORDIS Tech Support Team, fill out the form at https://forms.stordis.com/rma. Please remember to include your STORDIS Ticket Number, as this will prioritize your RMA request.
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Await Approval
- Our RMA department will review your submission and notify you of approval status.
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Return the Product(s)
- Upon approval, return the product(s) to STORDIS within 15 days.
- You will receive the repaired product(s) or a replacement as soon as possible, based on your Service Level Agreement (SLA).
By following these steps, you help us expedite the process and ensure that your needs are met promptly.
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Important Notes
- You are responsible for the cost of shipping the item(s) back to STORDIS.
- STORDIS will cover the cost of sending the replacement product(s).
- A fee for freight and testing will be charged if the product does not display the errors described in the RMA form.
- Products not purchased from STORDIS or returned without an approved RMA will be sent back at your expense.
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If you have SmartCare Advanced Hardware Warranty contract, the process differs slightly:
- You will receive the replacement hardware in advance before returning your faulty unit
- Once your RMA is approved before 12:00 CE(S)T, replacement hardware ships that same business day
- After receiving the replacement, return the faulty unit to STORDIS within 15 days
- This advance replacement minimizes network downtime and ensures continuous operationÂ