Service Level Agreements
#Open2Support Smart
Our Smart service offers express same-day replacement for defective products, and the Support Management Platform provides 24x7 access to our knowledge base, product information, tweaks, hints, FAQs, and more.
#Open2Support Advanced
Our Advanced service extends your warranty and grants advanced access to our experienced support team. Enjoy the added benefits of Open2Support Smart and reach our support engineers 8x5** for software and hardware assistance via phone or email.
#Open2Support Premium
Our Premium availability service extends the standard warranty, providing premium access to our experienced support team. Enjoy the benefits of Open2Support Advanced, with 24x7 support from our engineers via phone or email for software and hardware analysis and troubleshooting.
#Open2Support Premium Plus
Premium Plus is an extension to Premium, offering an on-site break fix engineer. If the issue can't be resolved remotely, a technical support engineer will be dispatched to your location on the next business day.
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