Service Level Agreements

    open2support smart

    Availability from 8 am–5 pm, 5 business days a week (Mon–Fri) and an advanced exchange service of defective hardware on the next business day. Any required spare parts as well as transportation costs are covered with this Service Level Agreement.

         
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    open2support advanced

    Availability from 8 am–5 pm, 5 business days a week (Mon–Fri). Our specialists will support you with software and hardware problems. If a problem cannot be solved remotely, a replacement part will be shipped out. The replacement part will arrive within the next business day at your location. Any required spare parts, resource and transportation costs are covered within this Service Level Agreement.

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    open2support premium

    Availability from 8 am–5 pm, 5 business days a week (Mon–Fri). Our specialists will support you with software and hardware problems. If a problem cannot be solved remotely, a technical specialist from STORDIS or one of their Support Partners will be dispatched to resolve the problem on-site on the next business day. Any required spare parts are covered with this Service Level Agreement

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