Our Smart service is a value-added extension to the standard warranty providing you with an express same day shipment to replace defective products in advance. Depending on your location, you could receive your replacement part on the next business day*. In addition to the advanced exchange service, our Support Management Platform is available for you 24×7. With this platform, you will gain full access to our knowledge base including product related information, tweaks, hints, FAQs and much more.

Our Advanced service is a great extension to the standard warranty and offers advanced access to our experienced support team. You get the benefits of our Open2Support Smart service and in addition, our support engineers will also be available 8×5** to assist you via phone or email with analyzing and troubleshooting software and hardware related problems.

Our Premium availability service is the best extension to the standard warranty and offers premium access to our experienced support team. You get the benefits of our Open2Support Advanced service and in addition, our support engineers will also be available 24×7 to assist you via phone or email with analyzing and troubleshooting software and hardware related problems.

Premium Plus is an available extension to the Premium service to provide you with an on-site break fix engineer. If a problem cannot be solved via phone or remotely, one of our technical support engineers will be dispatched to resolve the problem on-site on the next business day.