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Introduction
Welcome to the STORDIS Support Portal guide!
When returning hardware under our support service options, having the correct shipping documents and knowing who covers delivery costs is essential for a smooth return process. This guide explains where to locate your return shipping label, which service includes pre-paid shipping, and what to do if you need a replacement label.
Where do I find shipping labels for returning hardware?
Important Coverage Notice!
Return shipping labels are provided ONLY for customers with an active Advanced Exchange contract.
If your hardware is being returned under a standard warranty repair or replacement, pre-paid shipping labels are not included, and all return shipping costs must be covered by the customer.
For clients utilizing the Advanced Exchange service, STORDIS provides pre-paid return documentation upfront to make the hardware return process as effortless as possible.
Here is how return labels work for Advanced Exchange cases and how to request a new one if needed:
1. Inside the Replacement Package (Advanced Exchange Only)
For Advanced Exchange replacements, the pre-paid return shipping label is included directly inside the box with the new device. Simply unpack your replacement unit, place the faulty hardware back into the same box, and attach the return label.
2. What if the Label is Lost or Damaged?
If the return label was accidentally misplaced, damaged, or missing from your Advanced Exchange shipment, please reply directly to your active RMA support ticket and inform our team.
3. Receiving a Digital Replacement
Our support team will verify your eligibility and issue a new printable return shipping label (PDF) directly via your support ticket so you can print it out and attach it to the package.
Key Return Guidelines
Pre-paid shipping labels are included in the box with the replacement unit. STORDIS covers all return shipping costs.
Pre-paid labels are not provided. The customer is responsible for arranging and paying for return shipping to STORDIS.
If an Advanced Exchange label is lost or damaged, request a PDF copy directly within your active support ticket.
Need Help?
Always contact us within your existing RMA ticket if you have questions about your warranty type or need a duplicate shipping label. Keeping all communications in one place ensures faster processing.
Procedure completion
Once you attach the return label to the box (or arrange shipping for standard warranty cases), hand the package over to the courier or schedule a pickup. After shipping, share the tracking details in your ticket so our team can monitor the return progress until official case closure.
Hassle-Free Returns!
Using our pre-paid shipping labels for Advanced Exchange ensures your return is tracked accurately and processed without unexpected costs or delays.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What is Advanced Exchange and how does it work?
How can I track the status of my RMA?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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