1. STORDIS Open2Support & Open2Knowledge Portal
  2. Submit a request

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Please take a moment to review the descriptions of severity levels at the bottom of this page before selecting the appropriate level.

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    Severity Levels

    STORDIS operates three Severity Levels defining the impact of the Failure on the Customer business operation as defined by STORDIS:

    [1] Critical

    This level represents the highest priority issues that severely impact the customer's core business operations. Critical issues typically involve:

    • Complete system outages or failures
    • Severe security breaches
    • Issues causing significant financial loss or legal risks
    • Problems affecting a large number of users or critical business functions

    [2] Significant

    This level covers important issues that notably disrupt normal operations but don't completely halt business processes. Significant issues often include:

    • Partial system outages or severe performance degradation
    • Problems affecting a moderate number of users or important (but not critical) business functions
    • Security vulnerabilities requiring prompt attention
    • Issues with workarounds available, but causing substantial inconvenience

    [3] Minor

    This level is for low-impact issues that cause minimal disruption to business operations. Minor issues typically involve:

    • Non-critical system errors or bugs
    • Issues affecting a small number of users or non-essential functions
    • Requests for information (including feature or configuration questions) or general support
    • Minor usability or cosmetic problems