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Introduction
Welcome to the STORDIS Support Portal guide!
Knowing the active warranty or support contract coverage on your network devices is essential for maintaining infrastructure security and planning hardware lifecycles. This guide explains how you can verify the warranty status of your STORDIS equipment.
Can I check the warranty status of my products in the portal?
Currently, there is no direct lookup tool or automated link in the portal to instantly search hardware warranty dates by serial number. However, checking your coverage is quick and simple by contacting our dedicated teams.
Depending on your inquiry, you can reach out to the appropriate department for assistance:
1. Technical Support Team (Active Tickets)
If you are currently experiencing a hardware issue or already have an open ticket, simply ask our support engineers within your ticket thread. Providing your device's serial number will allow our team to verify your active support contract immediately.
2. Sales & Contract Renewals Department
For general warranty verification, contract expiration dates, or inquiry about extending/upgrading your support coverage, please contact our Sales team at:
👉 quotes@stordis.com
3. Order & Purchasing History Department
If you need to verify original purchase invoices, delivery dates, or initial warranty terms associated with a specific order, please reach out to our Order Processing team at:
👉 orders@stordis.com
Which Department Should You Contact?
Best when troubleshooting a broken device. Our engineers check active warranty coverage automatically during the fault confirmation process.
Best for checking warranty expiration dates, purchasing support extensions, or asking for new hardware quotes.
Best for retrieving past invoice details, purchase dates, or historical order information linked to serial numbers.
Pro Tip!
To speed up your inquiry, always include the device serial number(s) and, if possible, your original order or invoice number when reaching out to any of our teams.
Procedure completion
Our teams aim to respond promptly to all coverage inquiries. Once your warranty status is confirmed, we can assist you with technical troubleshooting, processing an RMA, or providing options for extending your support coverage.
Always Protected!
Whether through our support ticket system or direct email contact, our team is always available to ensure your network infrastructure remains fully covered.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What is Advanced Exchange and how does it work?
How can I track the status of my RMA?
What information should I include in my support ticket?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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