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Introduction
Welcome to the STORDIS Support Portal guide!
Want to know what’s happening with your support request? This guide explains how to track the status of your ticket through our Support Portal, what each ticket status means, and how you can respond if more information is needed.
Where can I track my support ticket
Step 1: Log in In Our support portal pick "My Tickets"
Link to find our web You can find here: https://support.stordis.com/
Step 2: In My Tickets segment You can find list of Your ticket's status
What status of Your ticket means?
Your ticket has been received and is currently being reviewed or worked on by our support team
No action needed from you at this time. We're actively investigating your issue or preparing a response.
We’ve responded to your ticket and are waiting for more information or confirmation from you.
Action Needed: Please review our latest response and reply with the requested details or confirm if the issue is resolved.
Your issue has been resolved and the ticket is now closed.
No further action required. If you experience the issue again or have a related question, you can reopen the ticket or create a new one.
Responding for ticket
You can see example conversation below - in that scenario our support is waiting for Your update
Now You can respond for Our question
Remember!
If the support helped You with resolving issue remember to check Please consider this request solved to change it status!
What after Your ticket is solved?
After closing the ticket in our support portal, you will soon receive an email asking for your feedback — we would greatly appreciate it if you could take a moment to leave a rating.
Congratulations!
Now You can easily check status on Your tickets requested in our support portal.
Useful links
If you want to explore more topics, be sure to check out our other guides, including: