How to Submit an RMA Request with STORDIS?

To ensure a smooth and efficient return process, please follow these steps:

1. Confirm Faulty Items with STORDIS Tech Support
   • Before submitting an RMA, contact the STORDIS Tech Support Team to confirm that the item is faulty. The fastest way is to raise a ticket using this form: STORDIS Support Ticket Form
2. Submit the RMA Form
   • After the fault is confirmed by the STORDIS Tech Support Team, fill out the form at STORDIS RMA Ticket Form. Please remember to include your STORDIS Ticket Number (where the Tech Support Team confirmed the fault of your equipment), as this will prioritize your RMA request.
3. Await Approval
   • Our RMA department will review your submission and notify you of approval status.
4. Return the Product(s)
   • Upon approval, return the product(s) to STORDIS within 15 days.
   • You will receive the repaired product(s) or a replacement as soon as possible, based on your Service Level Agreement (SLA).

By following these steps, you help us expedite the process and ensure that your needs are met promptly.
 

Important Notes

• You are responsible for the cost of shipping the item(s) back to STORDIS.
• STORDIS will cover the cost of sending the replacement product(s).
• A fee for freight and testing will be charged if the product does not display the errors described in the RMA form.
• Accessories such as power cords, rack mounting kits, or other non-defective items should not be returned and will likewise not be included with replacement units.
• Replacement units are provided as-is and will not be pre-configured or have a NOS installed by STORDIS.
• The faulty unit will be reset to factory default settings during the RMA process.
• Products not purchased from STORDIS or returned without an approved RMA will be sent back at your expense.