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Introduction
Welcome to the STORDIS Support Portal guide!
Do you need to check your billing history or download a copy of a bill for your accounting team? Keeping your financial records organized is important for every business. This guide shows you exactly where to find and how to get your invoices for support services.
How can I view and download invoices for support services?
You cannot download financial documents directly inside your support portal dashboard. Instead, you can find your invoice in your email records or request a new copy from our team.
Check your purchase email confirmation
When you first bought your support plan, the official invoice was automatically sent to your company as a PDF attachment. Please check the inbox of the email address used during the purchase process.
Contact our team for a new copy
If you cannot find the original email, you can easily ask our teams to resend the document. Depending on your specific request, you can contact:
- Our Sales Team at: quotes@stordis.com
- Our Order Processing Team at: orders@stordis.com
What details should you provide?
To help our teams find and resend your invoice quickly, please include these details in your email request:
- Purchase Order (PO) Number or original Quote Number
- Your Support Contract Number (if available)
- Company Billing Name and approximate date of the purchase
Remember!
Always double-check your spam or archive folders for emails from STORDIS before sending a request. Most missing invoices are found in automated order confirmation emails.
What happens next?
Once you send an email to quotes@stordis.com or orders@stordis.com, our team will look up your order history in our database. They will locate the correct PDF file and reply directly to your email with the invoice attached. This process usually takes just a short time during standard business hours.
Good to know!
If your accounting department needs invoices sent to a specific financial email address in the future, just let our team know. We can update your account settings to make future renewals easier.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What information should I include in my support ticket?
How can I track the status of my support case?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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