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Introduction
Welcome to the STORDIS Support Portal guide!
Is your current technical support agreement coming to an end? Extending your coverage is the best way to keep your business safe and secure. This guide shows you exactly how to request a price offer to extend your support services before they run out.
How do I request a quote for support renewal?
To get a price quote for your contract renewal, you need to contact our Sales Team directly. There is no automatic renewal option or self-service form inside the portal dashboard.
Our experts handle every renewal request individually to give you the best possible pricing and options. To start the process, simply send an email to our dedicated address: quotes@stordis.com.
What information should you include in your renewal request?
Please include these important details in your email to help our Sales Team process your quote faster:
- Your Current Contract Number – so we can find your active assets instantly
- Device Serial Numbers – if you only want to renew support for specific hardware units
- Changes to your plan – let us know if you want to keep your current SLA tier or upgrade to a higher level (like 24/7 coverage)
Remember!
We highly recommend sending your renewal request at least 30 days before your current contract expires. This ensures your systems stay fully protected without a single day of missing technical support coverage.
What happens next?
After you send your email to quotes@stordis.com, our sales experts will review your request and contract history. They will quickly send you a official price quote. Once you review and accept the offer, your contract extension will be finalized, and your uninterrupted support access will be secured.
Congratulations!
By renewing your contract, you keep your business fully protected. Your team can continue to raise support tickets, download critical software updates, and reach out to our experts whenever they need help.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What information should I include in my support ticket?
How can I track the status of my support case?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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