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Introduction
Welcome to the STORDIS Support Portal guide!
This guide explains the simple process of expanding your support contract. Keeping your contract up to date ensures all your devices are fully covered and protects your network from unexpected downtime.
How to add additional products?
Adding new products to your existing support contract is very simple. You do not need to fill out any complicated forms on the portal. To include new items, you just need to purchase the appropriate support package for them by contacting our Sales Team directly.
To get a price offer and add your new equipment, simply send an email to: quotes@stordis.com.
What information should you include in your email?
To help our Sales Team process your request quickly, please include the following details in your message:
- Current Contract Number (if applicable)
- Product models and serial numbers of the new devices
- Desired SLA tier (for example: Same Business Day or 24/7)
What happens next?
After you send your email to quotes@stordis.com, our sales experts will review your request. They will prepare a customized quote for the additional products. Once you approve the quote and complete the purchase, the new items will be automatically added to your active support contract.
Congratulations!
Once the purchase is complete, you will receive a contract confirmation. Your new hardware will be fully visible in our system, and you can start raising technical tickets for it immediately.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What information should I include in my support ticket?
How can I track the status of my support case?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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