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Introduction
Welcome to the STORDIS Support Portal guide!
Do you need faster response times or extended hours of technical support? Upgrading your support plan is a great way to ensure higher business continuity and get extra protection for your network. This guide explains how you can easily change your support tier to a higher level.
Can I upgrade my support plan through the portal?
The short answer is no. You cannot change or upgrade your support plan directly inside the STORDIS Support Portal dashboard.
Because support contracts involve custom Service Level Agreements (SLAs) and specific business terms, all upgrades must be handled personally by our experts. To change your plan, you simply need to contact our Sales Team.
To request a plan upgrade, please send an email directly to: quotes@stordis.com.
What information should you include in your upgrade request?
To help our team process your request quickly, please include these details in your message:
- Current Contract Number – to help us find your active account instantly
- Target Support Tier – name the higher plan you want to switch to (for example: 24/7 Support)
- Affected Devices – specify if you want to upgrade the plan for all your equipment or just selected serial numbers
Remember!
Mentioning your current contract number in the email subject line helps us find your details instantly. This simple step can save a lot of time in the communication process.
What happens next?
Once our Sales Team receives your email at quotes@stordis.com, a dedicated account manager will review your request. They will prepare a clear price offer for the upgrade based on your remaining contract duration. After you accept the offer, our team will update your account backend, and your new, higher level of support will become active immediately.
Congratulations!
With an upgraded plan, your business gets the best possible protection. Your future support tickets will automatically receive higher priority according to your new SLA terms.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What information should I include in my support ticket?
How can I track the status of my support case?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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