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Introduction
Welcome to the STORDIS Support Portal guide!
Knowing when your support plan expires is very important for keeping your network safe. It helps you avoid sudden gaps in technical coverage and plan your IT budget ahead of time. This guide shows you exactly how to find your support contract renewal date.
Where do I find information about my support contract renewal date?
To find out when your contract is up for renewal, you have two simple options. You can either check it through the support portal or ask our sales team directly.
Option 1: Contact the Support Team through the portal
You can quickly ask about your renewal date by creating a non-technical ticket in our system. Log in to the portal and use the ticket form to request your contract details from our team.
Option 2: Contact the Sales Team via email
Alternatively, you can send an email straight to our Sales Team at: quotes@stordis.com. They have full access to your purchase history and will give you the exact expiration dates.
What details should you provide?
To help us find your contract expiration date faster, please provide the following details when you reach out:
- Company Name – the registered name used during the purchase
- Contract ID or Invoice Number (if you have it)
- Device Serial Numbers – if you only need to check coverage for specific hardware units
Remember!
We highly recommend checking your contract status at least 30 days before it expires. This gives your team enough time to process the paperwork and prevents any temporary loss of support coverage.
How does the renewal work?
Once you ask for your renewal info, our team will look up your assets. If your contract is close to its end date, the Sales Team will automatically prepare a new quotation to extend your coverage. This ensures your hardware remains protected without any interruptions.
Good to know!
Keeping your contract active gives you peace of mind. You retain continuous access to software updates, security patches, and our expert technical support team whenever an issue pops up.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
What information should I include in my support ticket?
How can I track the status of my support case?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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