How do I request a callback from a support engineer?

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Introduction

Welcome to the STORDIS Support Portal guide!

If you're waiting on a resolution or need to provide additional details for your ongoing support case, it's easy to request a callback or follow up with our support team. Here's how you can do it.

I want to follow up on my case - what can I do?

You can update your support ticket at any time, regardless of its current status. This helps us better understand your situation and respond more effectively.

How to navigate Your tickets and learn more about its statuses You can find HERE.

STEP 1: Add a New Message to Your Ticket
Answer to your existing ticket and write a new message.
More information on how to update Your ticket You can find HERE.

STEP 2: Provide Relevant Updates.

Share any new developments or additional information that might help us resolve your issue more efficiently to help our support solve Your issue much faster!

STEP 3: Wait for our response

Once you've submitted your update, the ticket status will change to Open. Our support engineers will review your message and get back to you as soon as possible.

Useful links

If you want to explore more topics, be sure to check out our other guides, including:

Where can I see my organization's support history?

Where can I find my support contract information?

Still have questions? You can find more answers in our full FAQ — just follow the link below.

STORDIS support portal FAQ