[stordis-toc]
Introduction
Welcome to the STORDIS Support Portal guide!
You’ve already submitted a support ticket and You need to provide additional information? such as updates, clarifications, or attachments — the Stordis Support Portal makes it easy. This guide will walk you through the steps to update your ticket.
I requested ticket and need to send additional information
You can easily add additional info about Your case.
STEP 1: Go to "My Tickets" in the Stordis Support Portal
Log in to the portal and navigate to the "My Tickets" section.
STEP 2: Choose Your ticket
Select the ticket for which you want to provide more information.
STEP 3: Provide additional information to Your ticket.
You can now add more details to your ticket — for example, attach a file and explain your issue further.
If You are not sure how to attach file You can find more details HERE.
Remember!
Add additional context to ticket You want to share so our Support will better understand Your issue.
STEP 4: Submit the reply.
Once you’ve added the necessary details, submit your message to send it to our Support team.
Congratulations!
You’ve successfully added additional context — now our Support team will be able to assist you more effectively!
Useful links:
Will I receive email notifications about ticket updates?
How can I track the status of my support case?