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Introduction
If you’re not receiving email notifications about your support tickets, status updates, or replies from the STORDIS Support Portal, it can cause unnecessary delays in communication. Fortunately, the issue is usually easy to resolve.
What should I do to receive email notifications?
STEP 1: Check Your Spam
Sometimes, email clients may mistakenly treat automated messages as spam. Open your Spam, Junk, or Other folders. Look for messages from support@stordis.com or our support portal domain
If found, mark the message as “Not Spam” or “Move to Inbox”
Remember!
If email notification was in spam please add STORDIS to Your Safe Senders List To prevent emails from being filtered out:
Add support@stordis.com to your contacts or safe senders list In Outlook or Gmail, you can do this via settings or by right-clicking an email and selecting “Add to contacts”
STEP 2: Contact Our Support Team
If you’ve checked everything and still don’t receive updates please log in to the portal to check for updates manually
Reach out to us via our contact form or by submitting a new ticket—we’ll help you restore notifications
How to open a new ticket We have dedicated article in Our FAQ Use link HERE.
Congratulations
You're taking the right steps to stay connected with our support team. Ensuring your notifications are working means you’ll never miss an update on your request again. If things still aren’t working, don’t worry—just reach out to us directly and we’ll be happy to assist!
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
Who do I contact if I'm having technical difficulties with the portal itself?
The portal is loading slowly. What should I do?
Still have questions? You can find more answers in our full FAQ — just follow the link below.