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Introduction
Welcome to the STORDIS Support Portal guide!
If you’re experiencing slow loading times while using the STORDIS Support Portal, don’t worry—this can usually be resolved with a few simple steps. Below, we’ll guide you through some quick troubleshooting tips to get things running smoothly again.
Portal is working slower then usual. What should I do?
Check Your Internet Connection
STEP 1: Check physical connections
First, ensure your internet connection is stable / if You are connected to WiFi check if Access point is working correctly or You are not too far from device.
STEP 2: check Your internet speed
Try opening a few other websites to verify your speed. If all sites are loading slowly, consider restarting your router or contacting your internet service provider.
Clear Your Browser Cache
STEP 1: We have whole article dedicated to clear delete Your cache history form web browser - link You can find HERE.
Try Incognito Mode or Another Browser
STEP 1: Sometimes, browser extensions or saved settings can interfere with performance. Try opening the portal in Incognito Mode (Ctrl+Shift+N in Chrome) or use a different browser (e.g., Firefox or Edge) to see if the issue persists.
Disable Extensions
STEP 1: Browser extensions (like ad blockers or privacy tools) may affect how the portal loads. Try disabling them temporarily to see if performance improves.
Restart Your Device
STEP 1: It may sound simple, but restarting your computer can help free up system resources and clear temporary glitches that affect browser performance.
Still Slow? Contact Us
If you’ve tried the steps above and the portal is still slow, we’re here to help. Please submit a support request or reach out directly through the portal. Providing screenshots or a short description of the issue will help us resolve it faster. - More details You can find HERE.
Congratulations
Great job! You've taken the right steps to improve your experience with the STORDIS Support Portal.
Whether it was clearing your cache, checking your connection, or trying a different browser—these actions often make a big difference. If the portal is now running smoothly, you're good to go!
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
I can't upload attachments to my ticket. How do I resolve this?
Why am I not receiving email notifications from the portal?
Still have questions? You can find more answers in our full FAQ — just follow the link below.