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Introduction
If you're having trouble uploading files to your support ticket on the STORDIS Support Portal, you're not alone. There are several common reasons this might happen—and fortunately, just as many simple solutions.
Here’s how to troubleshoot and resolve attachment upload issues.
Check the File Size and Type:
STEP 1: check size of the file
Maximum file size: 50 MB in message.
Note!
If the required files exceed this limit, let us know we will guide you step by step on how to provide access to larger files.
STEP 2: Try a Different Browser
Sometimes your browser may block file uploads due to outdated settings or extensions.
Step 3: Disable Browser Extensions
Ad blockers, script blockers, or certain privacy extensions can prevent file uploads.
Try temporarily disabling extensions
Alternatively, use Incognito Mode or Private Browsing, which runs without most extensions by default
Step 4: Check Network or Firewall Restrictions
If you’re on a corporate or restricted network, your firewall or proxy settings might block uploads.
Switch to a different network (e.g., mobile hotspot)
Contact your IT department if you're on a work device or network
Step 5: Clear Browser Cache
A full or corrupted browser cache might cause issues with uploading attachments.
We have whole article dedicated to clear delete Your cache history form web browser - link You can find HERE.
Still Not Working?
If you’ve tried all the above steps and still can’t upload your file:Â
- Describe the issue in your message
- Mention the file type and size
Our support team will help you from there—submit your ticket And we will
Congratulations
You've now gone through the essential checks to solve attachment upload issues. Most problems can be fixed with a browser tweak or by adjusting your file. If it's still not working, no worries—our team is ready to jump in and assist you.
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
I can't upload attachments to my ticket. How do I resolve this?
Why am I not receiving email notifications from the portal?
Still have questions? You can find more answers in our full FAQ — just follow the link below.