Will I receive email notifications about ticket updates?

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Introduction

Welcome to the STORDIS Support Portal guide! 

After opening a ticket in our support portal, you probably have many other tasks to focus on. That’s why STORDIS Support would like to briefly explain how our notification system works – so you never miss an important update.

I requested technical ticket will I get any notifications?

Yes! You will receive email notifications for every ticket you open.


Notification after requesting ticket


After You create a technical ticket You are going to get nofications.

Below is an example of the kind of information you’ll receive after update:

Notification after update in ticket

 

Congratulations!

Now you know where and when you'll receive updates about your ticket – so you won’t miss a thing!

Useful links

If you want to explore more topics, be sure to check out our other guides, including:

How can I track the status of my support case?

What are the steps for escalating a ticket if the problem hasn't been resolved within the expected timeframe? 

 

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