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Introduction
Welcome to the STORDIS Support Portal guide!
Sending additional files with your support ticket will help STORDIS Support resolve issues more efficiently. Details can be found below.
Why should I attach files?
Sharing technical logs via screenshots or text files (e.g., outputs of diagnostic commands) helps us better understand your issue and speeds up the resolution process.
Technical limitations
The Zendesk support portal allows users to send a maximum of 50 MB of files in a single message.
If the required files exceed this limit, we will contact you directly and guide you step by step on how to provide access to larger files.
How to attach files?
Suggested content (feel free to adapt to your workflow):
Step 1: Open your support ticket or email.
- Click on the button add file or drop files here.
- Select the relevant screenshots or log files from your device.
- Make sure the total size does not exceed 50 MB.
Step 2: After attaching file You can check ticket informations and send the request.
And submit:
Congratulations!
You’ve successfully learned how to attach files to your support ticket!
This helps us resolve your issue faster and ensures smoother communication. Thank you for your cooperation!
Useful links
If you want to explore more topics, be sure to check out our other guides, including:
How can I track the status of my support case?
What information should I include in my support ticket?