Robert Strakulski
Articles
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I can't upload attachments to my ticket. How do I resolve this?
[stordis-toc]IntroductionIf you're having trouble uploading files to your support ticket on the STORDIS Support Portal, you're not alone. There are several common reasons this might happen—and fort...
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How do I download Network Operating System (NOS) for specific platform?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide!Need to download a Network Operating System (NOS) image for your specific platform? This guide will walk you through the steps t...
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Will I receive email notifications about ticket updates?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide! After opening a ticket in our support portal, you probably have many other tasks to focus on. That’s why STORDIS Support would ...
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Can I have access to an early engineering version of the software through the support portal?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide!Wondering if you can access early engineering versions of our software? These pre-release builds are only available under specif...
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How do I know which support level I have (SmartCare, PremiumCare)?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide! STORDIS offers two tailored Service Level Agreements (SLAs) — SmartCare and PremiumCare — as an enhancement to the manufacturer...
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What are the steps for escalating a ticket if the problem hasn't been resolved within the expected timeframe?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide! To ensure timely resolution of technical issues, a structured escalation process is essential. The following escalation matrix ...
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Can I request assistance outside of standard business hours?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide!Unexpected issues don’t always happen during business hours. That’s why STORDIS offers flexible support options for customers wh...
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How do I add additional information to an open ticket?
[stordis-toc]IntroductionWelcome to the STORDIS Support Portal guide!You’ve already submitted a support ticket and You need to provide additional information? such as updates, clarifications, or at...
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What are your support hours?
[stordis-toc]IntrodutionSTORDIS Support Portal guide! Understanding when support is available is key to minimizing downtime and maintaining business continuity. Through the Open2Support program, ST...
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How to back up configuration in Enterprise SONiC Distribution by Broadcom?
Table of Contents Making backup Restore backup IntroductionBacking up Broadcom SONiC is crucial to prevent data loss and minimize downtime due to failures, misconfigurations, or updates. A proper b...