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Introduction
Welcome to the STORDIS Support Portal guide!
Unexpected issues don’t always happen during business hours. That’s why STORDIS offers flexible support options for customers who may need assistance outside of their regular service window. Whether it’s a one-time urgent request or a need for ongoing 24×7 availability, we provide the right channels and upgrades to ensure you’re never left without help.
Our goal is to provide scalable support that matches the pace of your operations - day or night.
Can I request assistance outside of standard business hours?
Single-instance after-hours support is not available outside your contracted support window. Our support team operates strictly within the hours defined by your #OPEN2SUPPORT agreement. This ensures fair resource allocation and service quality across all clients.
If you anticipate needing help outside of standard business hours - such as late-night maintenance, urgent troubleshooting, or weekend availability - we recommend upgrading to #OPEN2SUPPORT PremiumCare. That level provide guaranteed 24×7 support.
Upgrading ensures you're covered exactly when you need it - without uncertainty or delays.
Congratulations
By choosing STORDIS, you’re already one step ahead in managing your Open Networking infrastructure. With options for ad-hoc after-hours help and upgrade paths to full 24×7 support, we’re here whenever you need us.
Useful Links:
How do I know which support level I have (SmartCare, PremiumCare)?
Still have questions? You can find more answers in our full FAQ — just follow the link below.
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