What are your support hours?

Robert Strakulski
Updated

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Introdution

STORDIS Support Portal guide! 

Understanding when support is available is key to minimizing downtime and maintaining business continuity. Through the Open2Support program, STORDIS offers tailored support services based on your selected Service Level Agreement (SLA): SmartCare or PremiumCare.

What are your support hours?

We offer two comprehensive support tiers, each designed to match different operational needs:

🔧 SmartCare Support 9×5 CE(S)T

SmartCare is ideal for environments where support during standard business hours is sufficient.

  • Phone and Remote Support (9×5);
  • Access to Real-Time Case Management;
  • Access to Software Download Portal;
  • Access to Knowledge Center.

🌐 PremiumCare Support 24×7×365

Designed for mission-critical environments requiring non-stop service and immediate intervention.;

  • Phone and Remote Support (24x7x365);
  • Access to Real-Time Case Management;
  • Access to Software Download Portal;
  • Access to Knowledge Center.

What is my Support level?

All information about Support level You can find HERE.

Congratulations

By choosing STORDIS and the Open2Support program, you’ve ensured access to expert help when it matters most. Whether your needs are occasional or continuous, our support team is ready to keep your infrastructure stable and secure.

Useful links:

Can I request assistance outside of standard business hours?

Still have questions? You can find more answers in our full FAQ — just follow the link below.

STORDIS support portal FAQ

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