How to get support for SmartCLAI?

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Introduction

Welcome to the SmartCL_AI Support guide!

This article explains how to get technical support for SmartCL_AI. All SmartCLAI support requests are handled through the STORDIS Support Portal using our standard ticket submission process.

System Requirements

• Operating System: Linux and Windows (Mac will work soon)
• CPU: Dual-core processor or higher
• RAM: 2 GB minimum
• Disk Space: 2 or more GB free space

How to get support for SmartCL_AI?

• Submit a Support Ticket: Visit the STORDIS Support Portal at https://support.stordis.com and click "Submit a technical ticket."
• Provide Complete Information: Include product number, serial number, detailed issue description, and any relevant logs or screenshots.
• Select Appropriate Severity: Choose the severity level based on business impact to help us prioritize your request.

Required Information

When submitting your SmartCL_AI support ticket, please include:

• Business email address - your company email
• Subject - clear, specific title
• Severity level - Critical [1], Significant [2], or Minor [3]
• Product number - SmartCL_AI model/version
• Serial number - for warranty/license verification
• Detailed description - including error messages, steps to reproduce, and any troubleshooting already attempted

Useful links:

How to submit a technical ticket?

What information should I include in my support ticket?

How can I track the status of my support case?

Still have questions? You can find more answers in our full FAQ — just follow the link below.

STORDIS support portal FAQ